Shipping policy

Delivery destinations & charges

Standard shipping is currently offered at no additional delivery charge for eligible orders to the United States, United Kingdom, Canada and Australia. Enter your full address at checkout to confirm that your selected products can be delivered to your destination and to review the final order total.

Delivery timing

Delivery timing depends on the product, dispatch location and destination. Contact us before ordering for an estimate for your selected item and address, especially if you need it by a particular date. Any estimate is not a guaranteed arrival date.

Order updates

Use an email address you check regularly at checkout. When tracking information is available, it will be included in your shipment notification. If your order contains more than one item, contact us if you need to confirm whether they will ship together.

Address changes & delivery issues

Email support@petshub.shop with your order number as soon as you notice an address error, delayed delivery, or a damaged or incorrect item. Address changes may not be possible after dispatch.

The PetsHub Picky Pet Guarantee

If your pet doesn't absolutely love their new gear within 30 nights, email us. We'll issue a 100% full refund and simply ask that you donate the item to a local animal rescue or shelter rather than dealing with return shipping labels.

Your 30-night guarantee begins on delivery. Email support@petshub.shop with your order number.

Once we confirm your refund, we invite you to donate the item to a local animal shelter if it is clean, safe and usable and the shelter accepts it. Donation is optional and is not a condition of your refund. Read our full guarantee and refund policy for details.

For other order issues, contact us first so we can help. If a return is required outside the trial, we will provide the correct instructions. Our business mailing address is listed in our contact information.